Terms of Use

The referred General Conditions for Use aim at defining the sale terms between every user of FLORAISON.gr website and the company FLORAISON.gr, established in 3, Evritanias Str, Chalandri, P.O 15231, Greece. These General Terms of Use are the only applicable and they replace every other term, saving exceptions, formulated in writing with clarity. FLORAISON.gr may modify some provisions of its General Terms of Use from time to time. Therefore, it is necessary that you go back to the guidelines every time you visit the website www.floraison.gr. By confirming your order, it is conceived that you fully accept the terms of use after having read these.

CORONAVIRUS INFORMATION

We still stay safe. Our drivers will deliver your order by wearing a protective mask and disposable gloves. After consultation with the recipient, we offer the 'Contactless Delivery' service.

Products bought using FLORAISON.gr website are created in our premises and are delivered exclusively in the prefecture of Attica in about 25 kilometers from our seat.

We want to provide you with the highest quality at the best price. The floraison company does NOT include shipping costs in its compositions as it considers it fair for the buyer to pay/know separately the value of the product & the value of the transport corresponding to it based on P.C., in contrast to companies that offset products(13% VAT) and service (24% VAT) for marketing purposes.

Find at the end the delivery areas. For delivery to more remote areas of Attica and not listed below, call us at 2106429408 to inform you for any additional shipping costs.

The shipping cost for orders below 70€ [for only one delivery address per order] is:

3.00€ for Agia Paraskevi, Ambelokipoi, Goudi, Ellinoroson, Zografou, Ilisia, Neo Psychiko, Palaio Psychiko, Papagos, Filothei, Halandri, Holargos

5.00€ - Agios panteleimonas, Athens-center, Anthousa, Vrilissia, Vironas, Galatsi, Gerakas, Glyka Nera, Kaisariani, Kareas, Marousi, Melissia, Nea Ionia, Neo Iraklio, Pagrati, Pallini, Patisia, Pefki

10.00€ - Agioi Anargiroi, Agios Dimitrios, Aigaleo, Argiroupoli, Dafni, Ekali, Zefiri, Ilioupoli, Ilion, Kallithea, Kamatero, Kantza, Kifisia, Likovrisi, Metamorfosi, Nea Erithrea, Nea Smirni, Nea Filadelfia, Nea Halkidona, Neos Kosmos, Ntrafi, Paiania, Penteli, Peristeri, Pikermi, Politia, Spata, Tavros

15.00€ for Agia Varvara, Agios Stefanos, Agios Ioannis Rentis, Alimos, Amfiali, Aniksi, Ano Liosia, Artemida, Aharnes, Glifada, Dionisos, Drosia, Elliniko, Thrakomakedones, kallitexnoupoli, Koridallos, Krioneri, Moschato, Neo Faliro, Nikaia, Palaio Faliro, Piraeus, Petroupoli, Rafina, Rodopoli, Stamata, Haidari

while for orders over 70€ there is no extra charge [for only one delivery address per order].

FLORAISON.gr does not deliver the required products if there is no earlier contact with the receiver.  In case you wish not to call the recipient you are obliged to mention it as a comment on your order. In this way you automatically assume responsibility for the delayed or wrong delivery. If you do not enter the recipient's phone number (and add your own number or incorrect number), it will only be shipped once at a random time. If no one is in place to pick up or our driver cannot find the place, the product will be returned to us and you will be re-charged for the second shipping on the next available business day.

Products deliveries are executed throughout the week. A same day delivery can be executed only if the order is placed online until 17:00 Monday - Saturday. Products deliveries are executed also on Sundays if you ordered until last Saturday at 17:00. Note that in many cases the same day delivery on Sunday is possible - you can confirm it only if you are given the option to select the specific day from the "delivery day" field during the ordering process. In case you want a same day delivery and have passed the time limit, call us on 2106429408 and we will be happy to serve you.

All products are available in the form of: "You can order: For same day delivery" or "You can order: for delivery in 2 days".

Bear in mind that if you have chosen to pay the required amount of money by an account deposit, it is necessary that a substantial amount of time be available between the time of the deposit and the time for its execution, so as the confirmation is made. To confirm your order, please send us the official receipt of the deposit only in PDF file in reply to the email with the subject "New order" that you received. Screenshots and photos from a mobile phone are not proof of transfer and cannot be confirmed in this way. For orders with delivery after 1,2,3 or more days, their payment must be completed within 24 hours from the moment of registration. Otherwise, there is a chance that the product will no longer be available and your order will be canceled.

On public holidays, products are delivered for orders placed the previous day. We do not deliver on Easter day and the day after. During holidays, there is a priority maintained. Orders placed after 15:00 and are due to be executed on the same day, may be delivered the following one for reasons of increased demand.

FLORAISON.gr guarantees the highest quality and service available. Our objective is your full satisfaction and we can absolutely ensure you about that. The products you opt for are the ones that we are bound to get you delivered. In some exceptional circumstances, there is a chance that a type of flower or accompanying gift may be out of stock or may not be in the preferable color. In such case, there will be a replacement with a similar item, of the same or higher price. In case that this change significantly modifies the product image initially ordered, the customer service department will get in touch with you so as to inform you and ask for compliance with the order processing.

All transactions which are accomplished via www.floraison.gr are coverned not only by the International and European laws which regulate issues relevant to electronic trade but also the consumer safety law (N.2251/1994) which regulates long distance transactions.

Should you not get fully satisfied with our products and services, please call us promptly in 2106429408. By registering in our webpage, you shall accept the General Terms of Use and the Conditions for Use described.