There is a strict quality control for every product before its leaving our premises. In extremely rare circumstances in which a plant is found having signs of bad quality, you can contact us promptly within the two days following its delivery and be informed about the possibilities of the plant’s return. It is not our shop’s obligation to come to your place to pick up the product. No kind of cut flowers is returned
A cancellation of an order is feasible only in the following circumstances:
a. Before completing the order, during the electronic placement of the order, you can press the button ‘CANCEL’. By clicking on it, the whole order process is automatically stopped.
b. If the online order is completed but the product has not be sent yet, you can contact us by mail at firstname.lastname@example.org or phone at 210-6429408 and make a request for cancellation of the order and we will undertake to finalize the cancellation. In case of a reimbursement, the bank charges are on the customer.